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Orders: execute without chaos

How to process each order from first message to delivery.

Order processing workflow

1

Receiving the request

  • Customer sends WhatsApp message
  • Identify requested products
  • Ask for clarification if needed
  • Send product links
2

Order creation

  • Access SokoDesk
  • Click "New order"
  • Select products
  • Add customer or create new
3

Details validation

  • Confirm total price
  • Set delivery method
  • Set due date
  • Note special instructions
4

Tracking and closure

  • Update status
  • Notify customer of steps
  • Record payment
  • Mark as delivered

Recommended statuses

Status When to use Next action
pending Customer confirmed, processing pending. Prepare the product
processing Order is being prepared. Prepare delivery
delivered Product delivered/shipped. Collect payment
cancelled Cancellation confirmed. Close file

Common scenarios

Order with deposit

  1. Create order with "pending" status
  2. Record received deposit
  3. Set due date
  4. Notify customer

Customer requests changes

  1. Return to "pending" status
  2. Note requested changes
  3. Confirm new price
  4. Restart process
Best practice: Every order should have a clear status and next action.
Back to guide See payments

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